Enter your email to get started
Verifying Email...
Alert, something went wrong please try again.
Or Continue With:
Background grid design


Welcome to reTHINK: by contXtual. We’re created this guide to help get you started. Use this guide to answer common questions you may have.
Still have questions? email us at support@getrethink.com

How do I set up my account?

On your desktop or mobile device, go to  https://www.getrethink.com/start, enter your email and follow the steps.

Connecting your device

1. Grab your headset and launch the reTHINK APP from the APP menu. The app will display a 4 digit pairing code.
2. Visit getrethink.com/start and for new users, you will have to create a new account and enter the pairing code during the account creation
3. For existing users you can always add or remove paired devices through your web portal. Visit getrethink.com/profile and select "Add New Device"
4. Enter a pairing code here (if a user is already logged in, you may have to logout from the headset to see a new pairing code Success! You should now see your avatar in the main menu on your headset.

I haven’t received an email invite?

If you are not receiving an invite to join a meeting, most of the time this issue is caused by your firewall or internet provider ad blocking settings. Add “https://www.getrethink.com” and https://www.dropbox.getrethink.com to your safe list. It is possible that invites are also finding their way to your email junk folder.

Why can't I connect?

Make sure your device is connected to Wifi. Make sure your connection is not blocked by a firewall, or VPN – these can block access to reTHINK even if your connected to Wifi If you are using an office or school network, you may need to whitelist our servers so that they are not blocked by your organization's firewall.

Create a room

Select the rooms icon from the main menu, press the blue create a new room button in the top right. Choose your room type, enter a name and select Save & Join. Your rooms can be found in the vertical scroll list and can be sorted in various ways using the dropdown menu.

Supported File Types

reTHINK supports a variety of native content formats that can be easily imported and shared. These formats will continually be expanded, and currently we support:  Images: (Recommend < 2000x2000 pixels and 10MB) JPEG Images, PNG Video: (Total upload limit 250mb)-MP4, M4V - H.264 3D: - OBJ, FBX, GLB, GLTF will be supported in our V1 release. In the meantime, check out the library of 3d objects we have included in the toolbelt.

Supported Devices

Current: Meta Quest 2 and Magic Leap 2. Future headset support: Apple, Lenovo, HTCWe do not currently support Quest 1 or Magic Leap 1.

Joining a room

  • From the main menu, select the room button to enter the 6 digit room code (ask your friend for a code or share one of yours)

Creating your avatar.

Login to your portal at http://www.getrethink.com/start
1. Go to your profile
2. Select Edit Avatar
3. Follow the prompts to create / edit your own avatar

Do I need a license?

No. reTHINK: is free to use but you will have to register at www.getrethink.com/start

General Controls

Press the A button on the right remote to bring up the control menu when you are inside a room. This menu will allow to to create and add items to the space and give you the ability to navigate to other rooms.

Moving around

Use the thumbstick to move
1. Teleport - Press forward and hold the thumbstick in the direction you wish to move, release it to teleport.
2. Turn - Tap the thumbstick to the left or right to rotate your view
3. Back-up - Pull backwards on the thumbstick to take a step backwards

How do I upload content to reTHINK?

You can access your content by connecting your dropbox account or uploading videos through the reTHINK web portal

I’m able to hear, but people can’t hear me speak in reTHINK:

On Quest, when you load reTHINK make sure to “allow” voice to be recorded on the popup when loading (add correct language).

Joining from desktop / phone

We will be supporting Web access to reTHINK and will post info on our website as we get closer to release.

What kind of wifi do I need to run reTHINK?

Internet Speed: If you are having trouble connecting, we recommend you do a speed test. The faster your speeds are, the better your experience should be. Minimum requirement: 10MBPS download, 2MBPS upload.

How many people can join a meeting?

We primarily designed spaces for small teams, groups, or gatherings and support up to 12 concurrent users in a room.

Where's my stuff?

Images you add to rooms will remain until you remove them or delete the room entirely. During early access, keep in mind that your content can get deleted by other visitors of your rooms. In future releases you will have the ability to save your room states but at this time items can get deleted. You can lock content in your space by pressing the lock icon when interacting with an item but this only makes it harder to delete as other users still have the ability to unlock items.

Can I design my own space?

We will support space import in a future release. In the meantime, check out our purpose environments here. Reach out and let us know the type of space you need and we'll let our designers know.

Deleting your space

From the rooms page in the home menu, there is a small delete icon in the top right of a room thumbnail. Clicking this will allow you to delete the room. Note: if you delete a room that has been shared with other users, they will no longer be able to access the room. If you delete a room that has been shared with you, it is only removed from your recent rooms list and does not delete the room for the other users.

Can I see my desktop PC inside reTHINK?

Currently we don’t support a direct link from your personal computer, but you can upload files into Dropbox, that can be accessed within reTHINK:

Can we design or upload our own rooms?

We will support space import in a future release. In the meantime, check out our purpose environments here. Reach out and let us know the type of space you need and we'll let our designers know.

Do you provide headsets for demos or pilots?

No, but there are resources online to help you rent the headsets you need, if you don’t want to purchase them before trying reTHINK.

Can I use my PC in reTHINK:?

Currently we don’t support a direct link from your personal computer, but you can upload files into Dropbox, that can be accessed within reTHINK:

Acceptable Use Policy

Your use of the brainCloud Services are subject to this Acceptable Use Policy. brainCloud reserves the right to terminate Your account and cease all service if You are found to be in violation of this policy. We may change these policies at any time. It is Your responsibility to keep up-to-date with and adhere to them. All capitalized terms used herein have the meanings stated in the Terms, unless stated otherwise.Last Updated: 18-May-2018

Section 1 – Prohibited Content

The Content displayed and/or processed through Your Application or other web site utilizing the brainCloud Services shall not contain any of the following types of content:Content that infringes a third party’s rights (e.g., copyright) according to applicable law;Excessively profane content;Hate-related or violent content;Content advocating racial or ethnic intolerance;Content intended to advocate or advance computer hacking or cracking;Other illegal activity, including without limitation illegal export of controlled substances or illegal software;Drug paraphernalia;Phishing;Malicious content; orOther material, products or services that violate or encourage conduct that would violate any criminal laws, any other applicable laws, or any third-party rights.

Section 2 – Prohibited Actions

You agree not to, and not to allow third parties (including End Users) to use the brainCloud Service:to violate, or encourage the violation of, the legal rights of others (for example, this may include allowing End Users to infringe or misappropriate the intellectual property rights of others);to engage in, promote or encourage illegal activityfor any unlawful, invasive, infringing, defamatory or fraudulent purpose (for example, this may include phishing, creating a pyramid scheme or mirroring a website);to intentionally distribute viruses, worms, Trojan horses, corrupted files, hoaxes, or other items of a destructive or deceptive nature;to interfere with the use of the brainCloud Services, or the equipment used to provide the Service, by customers, authorized resellers, or other authorized users;to collect or store any personally identifiable information from other persons of the service without their express permission;to disable, interfere with or circumvent any aspect of the brainCloud Service; orto generate, distribute, publish or facilitate unsolicited mass email, promotions, advertisings or other solicitations commonly known as “spam”.