Month: May 2017

May 31, 2017 Claire Ponsaran Eye and Ear Health Problems Outsourcing Workers Deal with on a Regular Basis

According to a paper published in the Philippine Journal of Ophthalmology in 2008, the length of time that call center workers spend in front of the computer strongly correlates with the severity of eye problems they may be experiencing. In the same vein, call center workers who use headphones all day and are exposed to unexpected noises…

May 28, 2017 Claire Ponsaran Why Overtime Work Should Be Discouraged in Outsourcing Jobs

Overtime work is best reserved for last minute changes. Turning it into a desperate scramble for more time to complete a task only leads to a skewed work-life balance for your staff. If you’re managing an overseas team or you’re working for an outsourcing company, overtime work is practically useless to you and your employees….

May 23, 2017 Claire Ponsaran Why Setting Up Offices in the Province is Good for Outsourcing

It’s not practical anymore for outsourcing companies to solely focus on their Manila-based operations. They’ll have to consider more sustainable options, such as setting up new offices in locations outside of Metro Manila or in other regions. This actually makes perfect sense, and here are the reasons why. #1 Many provincial cities have been developing…

May 22, 2017 Claire Ponsaran Mental-Emotional-Health-Filipino-Outsourcing-Workers

A call center job may pay well, but it’s also a demanding one. Call center agents are vulnerable to developing mental health problems because of their daily exposure to verbal abuse from stateside callers. Add to that the constant pressure to reach impossible targets from their superiors and you have a witch’s brew of mental…

May 19, 2017 Claire Ponsaran 3 less known but equally important reasons to outsource

Much has been said and continues to be said about why businesses outsource rather than keep everything in-house. Yet, there are less known but equally important reasons to outsource that does not revolve around money. Here are three of them that may help you make that decision with conviction. #1 Outsourcing relieves you and your…