Month: January 2018

January 26, 2018 Claire Ponsaran Turning Next-Gen Telecom Services Outsourcing Into Strategic Business Advantage

Traditionally, call center agents are the be all end all provider of customer service. But, today that’s gradually changing because of technological advancements. These three emerging trends in telecom services outsourcing will never replace the need for human agents, but they can enhance the customer experience and hasten the process to find better and faster…

January 18, 2018 Claire Ponsaran How Will FinTech Outsourcing Help Your Company in 2018 and Beyond?

While the market for fintech outsourcing is still in its infancy, it will surely grow in the coming years because of the advancements in mobile computing, big data analytics, and the increasing adoption of blockchain technology. So, what can fintech outsourcing do for your company and what kind of role will it play in 2019…

January 15, 2018 Claire Ponsaran Market Trends in Healthcare Outsourcing for Medical Practitioners and HMOs

In medical or dental practice management, it’s important that physicians, nurses, and allied health professionals stay focused on saving lives rather than doing office work. That’s why healthcare organizations choose to hire support staff to take care of the mundane tasks. Because of healthcare outsourcing, they can focus on taking care of their patients which…

January 9, 2018 Claire Ponsaran Desktop Management Tasks You Can Outsource to a Fair Trade Call Center

A company without an in-house IT team may choose to outsource their desktop management needs to a support team either nearshore or offshore.Desktop management support is a special branch of outsourcing where technical assistance at the application or OS software level or the computing hardware level is provide from a remote location. For small to…