Month: May 2018

May 28, 2018 Claire Ponsaran Why May Important Month Call Center Agents Around the World

Despite the common use of automated call services, customers still prefer to speak with a human being rather than an artificially intelligent answering machine. For these (human) call center agents to better serve their customers, they need to have excellent auditory processing skills. And, when’s the best time to learn all about hearing problems and…

May 21, 2018 Roma Gonzales Celebrating Cultural Diversity at a Fair Trade Call Center

The continuous rise of the BPO industry drives people from different walks of life into city centers. In the Philippines where there are 7,107 islands, this could mean a variety of cultural backgrounds in one office floor. Won’t they clash and get in the way of productivity? Is that something that should worry a fair…

May 11, 2018 Mike Dershowitz From the Desk of Mike Dershowitz

We’re currently interviewing for a new sales exec here at Rethink Staffing. At first, I thought I wanted someone directly from the BPO industry, working for a competitor, figuring that experience and contacts would be a great place to start as we try and grow Rethink Staffing. In talking to a few candidates, they kept…