Despite the common use of automated call services, customers still prefer to speak with a human being rather than an artificially intelligent answering machine. For these (human) call center agents to better serve their customers, they need to have excellent auditory processing skills. And, when’s the best time to learn all about hearing problems and…
Month: May 2018
The continuous rise of the BPO industry drives people from different walks of life into city centers. In the Philippines where there are 7,107 islands, this could mean a variety of cultural backgrounds in one office floor. Won’t they clash and get in the way of productivity? Is that something that should worry a fair…
For an employee wellness program to work, employers in the BPO industry must integrate these ten strategies into the company culture.
Here are a few ways that managers can effectively promote mental wellness at a fair trade call center. See which ones work best for your company.
We’re currently interviewing for a new sales exec here at Rethink Staffing. At first, I thought I wanted someone directly from the BPO industry, working for a competitor, figuring that experience and contacts would be a great place to start as we try and grow Rethink Staffing. In talking to a few candidates, they kept…
Workplace stress robs employees of the energy to do their jobs. How can fair trade call center agents become productive while managing stress effectively?
Agent happiness and good employee health lead to better productivity. That’s why a fair trade call center keeps impact sourcing workers healthy.
The BPO industry has helped raise millions of call center agents & impact sourcing workers out of poverty. Outsourcing companies should be proud of it!
The Security of Tenure bill can deliver the promises of a fair trade call center and truly become an impact sourcing initiative worth emulating.