Month: September 2018

September 13, 2018 Claire Ponsaran How Outsourcing SMS Support Creates Value to All Kinds of Businesses

Outsourcing SMS support for different processes creates value for all kinds of businesses in several ways. It provides for cost-efficient customer service delivered through a combination of human intervention and automation. It can increase engagement and retention when used wisely for customer support. And, it can increase sales when used in support of marketing campaigns….

September 7, 2018 Claire Ponsaran Why Outsource SMS Support for Sales and Marketing

According to TextRequest, more than 6 billion texts are sent every day in the United States. The average consumer sends 72 messages per day, including app-to-app messaging. It’s obvious that SMS support plays a vital role in business, especially in sales and marketing. Outsourcing SMS support for these consumer-oriented business processes definitely brings advantages to…

September 3, 2018 Mike Dershowitz From the Desk of Mike Dershowitz

As much as the contact center world is deploying AI and bots, like any other business, to optimize its operations with existing humans, or someday replace them, there has been a parallel, growing body of practice known as “Video consumer Service” that is quietly changing our industry as well. With broadband almost everywhere now, video conferencing has…