When you outsource SMS support to human agents for TCPA compliance, you gain a strategic advantage over your competitors while protecting your business.
Outsourcing to the Philippines Through Impact Sourcing
Find articles and infographics about outsourcing in the Philippines, impact sourcing, and fair trade call center solutions. Learn how the IT-BPO industry in the Philippines has thrived and helped alleviate poverty in a developing nation.
Outsourcing SMS support to human customer care representatives is good business practice. It meets FCC guidelines and TCPA regulations.
Outsourcing SMS support for different processes creates value for all kinds of businesses in several ways. It provides for cost-efficient customer service delivered through a combination of human intervention and automation. It can increase engagement and retention when used wisely for customer support. And, it can increase sales when used in support of marketing campaigns….
According to TextRequest, more than 6 billion texts are sent every day in the United States. The average consumer sends 72 messages per day, including app-to-app messaging. It’s obvious that SMS support plays a vital role in business, especially in sales and marketing. Outsourcing SMS support for these consumer-oriented business processes definitely brings advantages to…
Human intervention when using SMS support to emotionally connect with your consumers becomes even more significant in light of TCPA regulations.
Thinking of outsourcing your text messaging support services? Consider these 3 types of text messaging services for business you can outsource.
The Junior Software Developer will be a part of an agile development team that will build and maintain enterprise-grade software systems. The Junior Software Developer is involved in all areas of development from design to development to testing. Requirements: Preferably a graduate of a 4-year I.T. related course Minimum of 2 years experience in Java…
These tips in starting an online chat support team can help your agents to produce outperforming results in data entry and customer service.
As competition increases and client expectations diversify, ecommerce businesses have to find new ways to stay on top of their game. To improve customer satisfaction and reduce cart abandonment, some online retailers have already integrated web chat support into their business. According to this Forrester study, 44% of online buyers are impressed when their concerns are…
Text support or SMS support is quicker and more convenient. Outsourcing text support saves you time & money while improving productivity & efficiency.