Outsourcing to the Philippines Through Impact Sourcing

Find articles and infographics about outsourcing in the Philippines, impact sourcing, and fair trade call center solutions. Learn how the IT-BPO industry in the Philippines has thrived and helped alleviate poverty in a developing nation.

June 11, 2018 Roma Gonzales 3 Big Benefits of Data Cleansing and Data Enrichment to Your Company

Gold mining is not so different from data cleansing and data enrichment. Gold may be abundant in mines, but it has to be extracted first, then processed before it can be turned into something of greater value and that can be truly appreciated. In the same vein, data is valuable, but only when it is…

June 6, 2018 Roma Gonzales Why is the Philippines a Good Option for Healthcare Outsourcing Services?

The U.S. healthcare sector is expected to grow its revenue to $343 billion in three years. In order to provide safe and quality care, and at the same time reduce costs, healthcare outsourcing has become an essential efficiency measure for many hospitals, health clinics, and medical insurance providers. Around 90% of hospitals in the U.S….

May 28, 2018 Claire Ponsaran Why May Important Month Call Center Agents Around the World

Despite the common use of automated call services, customers still prefer to speak with a human being rather than an artificially intelligent answering machine. For these (human) call center agents to better serve their customers, they need to have excellent auditory processing skills. And, when’s the best time to learn all about hearing problems and…

May 21, 2018 Roma Gonzales Celebrating Cultural Diversity at a Fair Trade Call Center

The continuous rise of the BPO industry drives people from different walks of life into city centers. In the Philippines where there are 7,107 islands, this could mean a variety of cultural backgrounds in one office floor. Won’t they clash and get in the way of productivity? Is that something that should worry a fair…