Customer Support for Mobile Banking via SMS
Adding mobile banking service via SMS gives banks the edge in customer service. This requires a robust customer support team to provide service 24/7 and even on weekends and holidays.
SMS support is a common feature of customer service these days. And, financial institutions are not immune to advancements in mobile technology.
It’s no surprise that banks and credit unions now offer mobile banking via SMS. It automates the distribution of information to customers. At the same time, it presents a new way of dealing with issues relevant to banking in the new millennium.
It requires a different breed of customer support agents. Your agents are younger and more skilled in SMS messaging. They can communicate well through text messaging despite the medium’s limitations.
Your customers don’t want to talk for fear of someone overhearing their conversation with you? No problem. Limited characters in a message? There’s an app for that.
This is why you should hire an outsourced team of tech support agents. Your outsourced team of supportive agents can answer questions and send updates to your customers. They can provide assistance to your consumers day and night, and even on weekends and holidays.
This gives your organization more reasons to focus on higher-earning activities. You’ll have more time to meet with your fund managers. You’ll have more energy to spend on financial planning with your investors.
Interested in having a high-performing customer support team? Click the button below to get started.
Ask for more information about outsourcing the customer support for mobile banking via SMS for your business. You may also contact us to schedule a meeting with our sales representative at your most convenient time.
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How It Works
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.
OPTIMIZE AND SCALE
You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.