Banking-and-Finance-Outsourcing

Identity Verification for Fintech Companies

The integration of technology into financial services have made digital identity authentication a necessary process in banking and finance. Streamline your ID verification process by outsourcing your video support.

 

One of the ways that banks make sure you indeed are who you say you are is facial ID recognition. It relies on advanced technology that can detect faces with greater depth. To combat fraud, the technology must be able to differentiate between a photo and a live human face.

Unfortunately, not everyone has an iPhone X.

Almost everyone owns a camera phone. So, a video call is the next best option for the identity verification process to work. You’ll need a set of eyes to verify there’s a real person behind the name and number.

For that, you’ll need a customer support team that can help verify a person’s identity using a video chat app or a video calling app.

The agent engages the customer on a live video chat. The customer is asked a series of questions that only he or she knows the answers to.  The agent may also need the customer to present a government-issued ID card as proof of his or her identity.

All these are necessary steps in adherence to the Know Your Customer (KYC) and Anti-Money Laundering protocols. Rest assured, any identifiable information shared by customers will remain confidential.

Interested in having a high-performing customer support team? Click the button below to get started.

 

Ask for more information about outsourcing the identity verification process for your business. You may also contact us to schedule a meeting with our sales representative at your most convenient time.


Ready to get an outperforming team now?


How It Works

How Outsourcing Works Bar
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DEFINE THE WORK 

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.

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ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.


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OPTIMIZE AND SCALE

You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.