Learn how an IT support team can help you manage an integrated CRM and document management system. Keep your digital assets secure and accessible to both internal and external users.
Check out the following use cases.
Your outsourced customer support team can help you manage the service desk queue for your organization. They can help you achieve performance goals, improve processes, and keep customer satisfaction high.
Customer support agents work with your team in answering inquiries about your products and services. So, you can focus on developing your platform or service and growing your company.
Customer support agents call, text or email your clients and ask them questions about their experiences with you. They can also survey consumers for their opinions and suggestions.
Customer support agents call, text or email consumers about your company. Consumers receive exclusive updates from you and learn about new products or services you’re offering.
Sales support agents look into your leads’ interests, affiliations, work history, and current challenges. So, your sales team can create targeted proposals for your leads and close deals.
Sales support agents can help your team qualify your leads with a series of questions. Then, they schedule appointments with your hottest leads for your sales team.
Your billing support agents reach out to your past and current clients via phone, email or chat. They send out payment reminders and past due notices.
Customer support agents send out payment reminders and past due notices to your clients. They make sure you get paid while you focus on growing your business.
Agents provide tech support to internal and external users of a document management system. They guide users when using the platform and help the IT department in troubleshooting it.
Agents provide tech support to internal and external users of a digital asset management system. They guide users when using the platform and help the IT department in troubleshooting it.
Agents provide tech support to internal and external users of an email management system. They guide users when using the platform and help the IT department in troubleshooting it.
Agents use software to mine data from various sources, such as databases, websites, and text files. Then, raw data is checked and cleansed of errors and duplicates.
Agents keep track of old and new information in a digital asset management system. They update records and ensure the codes are correct. They also clean up errors and duplicates.
Agents inspect raw data for partial and inexact fields. They fix misspelled words, acronyms, and abbreviations. They fill in gaps in the data set based on relevant information.
Agents work with marketers and CRM managers in classifying business information into segments. They fill in the gaps in the segmented data sets by adding relevant information.
Agents characterize visual data by tagging images and charts. They make use of data labeling and bounding box as tools to classify images for key business applications.
Teams collaborate in monitoring network performance, collecting and analyzing event logs, and reporting detected issues to IT managers and CIOs. Agents provide tech support to end-users of network management systems.
Teams collaborate in monitoring server performance, running cron jobs, and reporting detected issues to IT managers and CIOs. Agents also provide tech support to end-users of server management systems.
Agents assist SOC engineers in detecting, identifying, and troubleshooting security events. They help data scientists with algorithm testing and forensic analysis of consolidated log source data.
Software developers work with IT managers and CIOs. They create custom ERP or enterprise CMS using AJAX, Java or .NET for efficient storage and processing of business data and documents.
Your team of quality assurance analysts will ensure that the custom ECM adheres to the established quality standard and perform test cases to validate its functionality on content management.
QA Analysts will detect issues in the life cycle of the network security system as early as possible. They will track, and manage any discovered issues and provide a solution.
In the Saas management software life cycle, your quality support team will follow the common work processes, standards, and tools to meet business and customer needs.
QA team will develop accurate
and consistent software quality assurance documentation for the license management software including test plans, test cases and participate in the execution of test cases.
For an error-free network monitoring software, QA analysts will ensure to perform tests on every phase of the software life cycle to prevent errors and bugs.
Agents transcribe video and audio files for technical documentation of IT products and support. Agents can also help IT support in documenting their interactions with end-users.
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“I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Fair Trade Outsourcing. I would suggest that other companies give FTO a try for their data entry and business support needs.”
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How It Works
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.
OPTIMIZE AND SCALE
You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.
Get an Outperforming Team to Deliver Superior Results.