From planning and prototyping to testing and production, your software development team can customize platforms and apps to your specifications. Your software team can also provide production support whenever necessary.
Check out the following use cases.
Customer support agents answer questions about your software development team’s rates and services. Potential clients may ask anything from your previous works to your software requirements.
Your agents provide level 1 and level 2 tech support to your clients. So, you can focus on getting your software development project from one milestone to another until completion.
Customer support agents handle requests for a project quotation from potential and current clients. They answer questions from your clients as they guide them through the process.
Customer support agents handle requests for information from your potential and current clients. Your agents send PDFs and videos that explain your services and rates in greater detail.
Sales support agents receive requests for a project proposal from your potential and current clients. Your agents work with your salespeople in appraising the client’s needs.
Customer support agents call, text and email your clients about their experiences working with you. They also contact end-users about their opinions and suggestions for software.
Sales support agents can call, chat, and email your prospects about your software project pitches. They can help qualify leads and schedule appointments with them for your sales team.
Customer support agents engage with consumers about the latest updates to your software products and services. They also contact your software partners about your latest software development projects.
Get your billing and collection process up to speed with an outsourced customer support team. Agents send payment reminders and past due notices to your software clients.
Streamline your billing and collection process with an outsourced customer support team. Your agents send payment reminders, past due notices, and billing issues to your SaaS subscribers.
Agents receive and process problem tickets from internal and external users of a mobile or web app. They help your development team fix bugs and enhance features of your software.
Agents receive and process problem tickets from internal and external users of a desktop app. They help your development team fix bugs and enhance features of your software.
Agents receive and process problem tickets from internal and external users of an enterprise software system. They help your development team enhance features, patch the code, and keep it secure.
Agents provide IT support for both customized and out-of-the-box ERP systems. They work with IT managers and CIOs in fixing bugs, modifying and upgrading software, and doing preventive maintenance.
Agents provide IT support for desktop, mobile and web applications. They work with IT managers and CIOs in fixing bugs, modifying and upgrading software, and doing preventive maintenance.
Agents with coding expertise in C#, ASP.NET or Java collaborate with software development teams in creating enterprise-level applications for web, mobile and desktop.
Agents help software development teams create Android and iOS apps. They have coding expertise in Kotlin and Java for Android apps or in Objective-C and Swift for iOS app development.
Agents help software development teams create mobile games using C# and Unity or C++ and Java. They also provide coding assistance, code review and debugging, and QA testing support.
Agents work with software developers in creating and managing middleware for server-side and client-side integrations. They also help develop middleware for mobile apps.
Agents work as full-stack software developers in server, network, and hosting environments. They assist other teams in every stage of the software development process.
Agents work with technical managers and lead developers in creating RPA solutions for business process automation. They support, upgrade and maintain cognitive technologies for all kinds of businesses.
Your quality assurance team will develop and execute manual and automated cases. They will validate the configuration, functionality and user interface of the business process system.
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“I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Fair Trade Outsourcing. I would suggest that other companies give FTO a try for their data entry and business support needs.”
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How It Works
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.
OPTIMIZE AND SCALE
You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.
Get an Outperforming Team to Deliver Superior Results.