Managed IT Services

With 24/7 availability, you can access help desk support, cloud services and monitoring and management of IT devices. Receive proactive support from high-skilled team while reducing your labor costs.

 

Check out the following use cases to have managed IT systems and discover the advantage of outsourcing to a global workforce.

 

 Banking & Finance


Agents collect and analyze event logs, and inform IT managers and CIOs of detected issues. They also provide troubleshooting help to internal and external end-users of banking and finance systems.

Onshore and offshore teams collaborate in planning, implementing, and supporting IT asset management processes. Agents provide operational support for IT managers and CIOs in banking and finance.

Agents assist in risk assessments and compliance checks of banking and finance systems. They work with IT managers and CIOs in implementing detection and response measures.

 Accounting


Agents assist IT managers and CIOs in migrating corporate financial data from legacy systems to ERP. They provide data scrubbing and data extraction and conversion to improve ERP management.

 Insurance


Agents provide tech support to internal and external end-users of insurance agency management systems. They also provide IT support for both customized and out-of-the-box ERP software for insurance firms.

 Telecom


Agents assist CIOs and IT managers of mobile and broadband carriers in managing their IT infrastructure. They provide IT support for risk and compliance checks, cloud services, and applications management.

 Healthcare


Get an IT support team to help you manage your healthcare information system. Streamline the scheduling and medical billing processes for your hospital through healthcare information technology.

Get an IT support team to help you manage your patient records, scheduling, and medical billing. Provide patient access services through web, mobile and desktop apps.

Get an IT support team to help you manage your health information system. Make sure patients have access to their information and your expertise whenever and wherever they need it.

Get scalable IT outsourcing for hospitals and healthcare providers. Ensure a smoother workflow of services delivered to patients wherever and whenever they need them.

 eCommerce


IT support agents and developers work together in customizing your ecommerce site and managing its back-end operations using CMS such as Shopify, Magento or ZenCart.

IT support agents receive tickets, provide custom responses, and guide internal and external end-users in troubleshooting issues in ecommerce systems.

 IT


Teams collaborate in monitoring network performance, collecting and analyzing event logs, and reporting detected issues to IT managers and CIOs. Agents provide tech support to end-users of network management systems.

Teams collaborate in monitoring server performance, running cron jobs, and reporting detected issues to IT managers and CIOs. Agents also provide tech support to end-users of server management systems.

Agents assist in the administration and maintenance of hosted email management systems. They also provide tech support to end-users of email hosting services.

Agents assist SOC engineers in detecting, identifying, and troubleshooting security events. They help data scientists with algorithm testing and forensic analysis of consolidated log source data.

 Software Development


Agents provide IT support for both customized and out-of-the-box ERP systems. They work with IT managers and CIOs in fixing bugs, modifying and upgrading software, and doing preventive maintenance.

Agents provide IT support for desktop, mobile and web applications. They work with IT managers and CIOs in fixing bugs, modifying and upgrading software, and doing preventive maintenance.

 Web Development


Agents provide custom plugin development and 24/7 tech support for CMS plugin users. They monitor plugin performance, process tickets, and provide remote server management for hosted plugins.

Agents provide custom CMS development and 24/7 tech support for content management systems. They monitor site performance, process tickets, and provide remote server management for hosted CMS.

Agents provide coding assistance and tech support for front-end web development. They perform code review and debugging, code clean-ups, and troubleshooting of CSS, HTML, and Javascript.

Agents provide coding assistance and tech support for back-end web development. They perform code review and debugging as well as code clean-up and optimization of PHP, SQL, Java, and ASP.NET.

Agents provide coding assistance and tech support for both front-end and back-end web development. They perform code review and debugging as well as code clean-up and optimization.


Outsource Managed IT Services Now!

Effective hourly rate starts at $11
for a team of at least 5 agents.


“I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Fair Trade Outsourcing. I would suggest that other companies give FTO a try for their data entry and business support needs.”

Spyglass Appraisal
Jon Davis
Member
Spyglass Appraisal, LLC

 

 

Built to Outperform Industry Standards

MANAGED SCALABLE TEAMS

MANAGED 
SCALABLE TEAMS

SECURE COMPLIANT FACILITIES

 SECURE, COMPLIANT FACILITIES


GUARANTEED DATA PROTECTION

GUARANTEED DATA PROTECTION

HOLISTIC LEARNING AND DEVELOPMENT

HOLISTIC LEARNING AND DEVELOPMENT


How It Works

How Outsourcing Works Bar
Define The Work Circle Icon

DEFINE THE WORK 

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.

Assemble and Train Circle Icon

ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.


Optimize and Scale Circle Icon

OPTIMIZE AND SCALE

You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit. 


Get an Outperforming Team to Deliver Superior Results.