Customer Experience

Quality customer experience delivered through an outsourcing company is quite challenging. This is especially true for service providers in major industries. But, it doesn’t have to remain that way.

Check out the following use cases. Discover how outsourcing to a global workforce
can be a strategic business advantage to you.

 Banking & Finance


First-time home buyers often ask a lot of questions but worry not. Your customer support team will be there to guide and support your mortgage clients anytime.

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Outsource your sales support to qualify as many leads as possible. As you cut the time it takes to find leads, you will close more mortgage transactions than before.

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Manage, collect, and restructure debts owed to investors in peer-to-peer lending platforms. With a customer support team, you’re assured borrowers can pay their monthly dues on time.

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Hundreds of people call banks and credit card companies about getting approved for a card. Don’t lose sales from unanswered calls. Outsource your sales support today.

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When you’re handling hundreds of calls each day, it’s time to bring in the experts. Hire customer support agents to manage overflow and ensure customer satisfaction.

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Overwhelmed by the deluge of inbound calls, emails, and chats about payday loans? Let a customer service team take care of everything for you.

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Manage, collect, and restructure debts owed to investors in peer-to-peer lending platforms. With a customer support team, you’re assured borrowers can pay their monthly dues on time.

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Cut down the time and expense in getting information about your leads. Close more credit card sales by outsourcing your lead generation.

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Improve your cross-selling and upselling game with an outsourced sales support team! You’ll have more people ready to commit to premium credit card services in no time.

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Agents can pre-qualify leads before they’re sent to sales. Each warm lead is immediately scheduled for an appointment with a loan consolidation consultant.

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Agents can pre-qualify leads before they’re sent to you. Each warm lead is immediately scheduled for an appointment with a mortgage refinancing consultant.

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Don’t let delinquent accounts become uncollectible debts. Let your customer support team take care of the credit card billing and payments for your business.

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Make sure you and your clients get paid on time. At the same time, you can help consumers deal with medical debt in more reasonable and humane ways.

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Billing and payments processing of student loans is different from debt collection. You’ll need a customer support team with a polite but firm approach too.

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The integration of technology into financial services have made digital identity authentication a necessary process in banking and finance. Streamline your ID verification process by outsourcing your video support.

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Email customer support can be tricky if you don’t have the rights tools and experience to back you up. So, why not outsource your email-based customer support?

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Mobile and live chat apps give consumers the privacy and ease of access they crave when reaching out to your customer support team. Build your own outsourced team now!

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Adding mobile banking service via SMS gives banks the edge in customer service. This requires a robust customer support team to provide service 24/7 and even on weekends and holidays.

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Online banking, which integrates mobile app and ATM use, is now widely accessible. You’ll need a robust tech support team that truly understands the unique challenges of digital banking.

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As an online payment provider, you’ll need a robust tech support team to make sure your customers’ online transactions remain smooth and secure.

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 Accounting


You’re happier when you can focus on balancing the books and bringing in more clients. But, what happens when there’s too much work to do, even for your secretary?

You don’t have to answer the phones yourself. Focus on your client’s financial and audit reports. Let us take care of those after-hours calls for you.

Get rid of time-sucking tasks and focus more on finding clients you can build a great working relationship with. Outsource your lead generation and appointment setting today!

 Insurance


Assure your customers of a transparent and speedy settlement of their insurance claims. Get an outsourced customer support team to help you innovate the insurance claims process.

Your customer support agents can answer FAQs about buying an insurance policy. They may also recommend the type of insurance based on the person’s age, background, and current needs.

Your customer support agents can generate and qualify leads for your sales team. They can also schedule them for an interview with one of your insurance sales agents.

Customer support agents can start a conversation with your insurance policyholders. They can talk to them about getting another policy or pay more for expanded coverage.

You can deliver superior customer service through an innovative claims management system. Outsource your customer support team to keep track of claims and speed up the settlement process.

Your customer support agents can track policy renewals for life, auto or health insurance. They can take care of the billing and payments for insurance renewals.

Give consumers the option to pay their insurance bill online, by phone, or through the mail. Your agents can provide support and guidance to your customers whenever they need it.

 Telecom


Mobile subscribers can easily reach out to your customer support agents. They can handle questions about mobile plans and add-ons, number porting requests, and cancellations.

Consumers can easily reach out to your tech support team to ask questions about Android and iOS devices, routers and modems, satellite dishes, and HDTVs.

Landline subscribers can easily reach out to your customer service team. They can handle questions about residential and commercial plans, fixed phones, answering machines, and add-ons.

Consumers can easily reach out to your customer support agents to ask about plans and rates, promos, and add-on services. Requests for upgrades, repairs, and cancellations are handled smoothly.

Your customer support agents can answer product and subscription inquiries from business clients. They can take care of order management, account validation and activation, and requests for additional services.

Your customer support agents can answer product and subscription inquiries from consumers. They can handle requests for plan upgrades, transfers, and repairs.

Your customer support team can answer questions from your business clients about enterprise-level VoIP and broadband services, such as T1, coax or dedicated fiber connection.

Your outsourced customer support team can help generate leads for your sales agents. They can recommend subscribers interested in getting an upgrade or supplementing their plan with add-ons.

Your customer support team can reach out to your subscribers about getting an upgrade or add-on service. They can also engage non-subscribers to switch or to start a new plan.

Your customer support agents can reach out to companies through phone, email or chat. They can help your sales team pre-qualify leads and schedule a meeting with them.

Telecom service providers are known for bundling their products and services. Your customer support agents can call or send offers via email about bundled mobile, broadband, and cable plans.

Customer support agents handle disputes about the billing and payment history of postpaid accounts. They enter tickets, track resolutions, and make changes to the customer’s billing information.

Customer support agents handle disputes about the billing and payment history of prepaid accounts. They enter tickets, track resolutions, and make changes to the customer’s billing information.

Customer support agents handle disputes about the billing and payment history of bundled subscriptions. They enter tickets, track resolutions, and make changes to the customer’s billing information.

Customer support agents engage with consumers via web chat. They answer questions about telecom services, such as mobile and broadband, cable, landline, and internet TV.

Customer support agents manage email communications with your subscribers. They engage with consumers of mobile and broadband services as well as cable, landline, and internet TV.

Customer support agents engage with consumers via SMS or text messaging. They answer questions about mobile and broadband services as well as cable, landline, and internet TV.

Your tech support team manages requests from your customers for installation, repair, and configuration of consumer-premises equipment. They enter tickets, track job orders, and escalate issues.

 Healthcare


Your patient access support team can handle requests for medical literature, electronic health records, physician referrals, and doctor appointments. Now you can focus on providing primary care to your patients.

Customer support agents answer questions on the rates and types of medical and diagnostic tests provided by your clinic. They also coordinate with primary care providers, HMOs, and hospitals.

Your patient experience support agents provide information on the medical services provided by your clinic. They also coordinate with healthcare organizations and professionals.

Your sales support agents answer inquiries about the rates and coverage of health insurance policies. They also guide consumers in processing medical claims and adding health care insurance riders.

Your outsourced customer support team takes over when you’re inundated with too many calls from consumers. Your team also handles out-of-office calls for your health insurance sales agents.

Customer support agents handle out-of-office calls for HMOs, hospitals and clinics, medical labs, nursing homes, assisted living facilities, and dental offices. They’ll make sure you won’t miss an important call!

Your support team works with care coordinators in providing information to caregivers of homebound patients. They also deliver post-discharge instructions to patients and perform medication reconciliation.

Your sales support agents reach out to consumers who previously indicated their interest in getting a health insurance policy. They also guide policyholders in getting riders to their plans.

Your sales support agents reach out to people who are interested in getting home healthcare devices, such as blood pressure monitors, thermometers, first aid kits, EpiPens, and more.

Your sales support agents reach out to people who are interested in getting medical supplies and medical equipment, such as ventilators, infusion pumps, incubators, and more.

Agents work with inside sales reps to help them connect with doctors, hospitals, and pharmacies. They schedule online meetings and conference calls with clients to talk about a new drug.

Customer support agents call, email or chat with outpatients and patients who were discharged. They ask them survey questions which help healthcare organizations and professionals improve their services.

Patient support agents contact your primary care patients to remind them of appointments with you. They also send out physician orders for medication and lab tests, and patient care instructions.

Improve your collection rate and make sure your private practice continues to generate revenue. Our agents can help you send reminders to your patients about co-payments and past due notices.

Your healthcare support agents reach out to patients about paying their medical bills. They provide information and guidance on paying their bills online, by mail, or through the phone.

Healthcare support agents reach out to patients and their families about paying their medical bills. This improves collection rates for nursing homes, assisted living facilities, clinics, and dental offices.

Customer support agents send out billing reminders and past due notices while they guide consumers through the payment process. They can help health insurance companies improve their collection rates.

Get a tech support team to help coordinate live video chats between homebound patients and their doctors. They can also provide technical support to care coordinators, nurses, and therapists.

Get an email support team to help you organize your inbox. Your customer support agents can schedule emails and follow up on important communications with your patients and colleagues.

Mobile or SMS support is crucial for you and your organization. Your text support agents make sure you deliver healthcare services to people who need them most.

 eCommerce


Customer support agents handle all inbound calls, emails and chats from consumers. They also answer questions and complaints about your products and services via SMS and mobile apps.

Our agents can help B2B, B2C and C2C eCommerce businesses provide customer service via social media. They engage with customers online and make sure each interaction creates customer satisfaction.

Our customer support agents make use of an integrated help desk solution, such as FreshDesk or ZenDesk, to answer questions from consumers and address their complaints.

Customer support agents handle urgent requests from customers about their orders. Agents immediately inform logistics partners of changes in shipping options and delivery information.

Customer support agents process requests from customers for a refund or return of damaged or wrong items. Agents submit issues to a ticket system to keep track of these requests.

Customer support agents receive, verify and process credit card information provided by consumers. They facilitate points of customer interaction throughout the transaction for payment processors and credit card issuers.

Customer support agents receive, verify and process the consumer’s payment info for payment processors. They facilitate points of customer interaction throughout the transaction for online payment service providers.

Customer support agents receive, review and process billing disputes and inquiries from consumers. They find ways to resolve problematic transactions between customers, payment processors, and merchants.

Live chat agents engage with consumers through a video calling app or web chat platform. Consumers talk to agents face-to-face as they browse through your website’s product catalog.

Customer support agents organize and send out emails to consumers who opted in. They also receive emails from customers and forward them to the right person or team.

Live chat agents engage with consumers through a web chat service or app. They provide support and guidance to customers while they’re shopping online or after a sale.

Live chat agents engage with consumers in real-time through SMS and mobile chat apps. Customer support is delivered seamlessly — wherever and whenever consumers need it.


Ready to get an outperforming team now?

 IT


Your outsourced customer support team can help you manage the service desk queue for your organization. They can help you achieve performance goals, improve processes, and keep customer satisfaction high.

Customer support agents work with your team in answering inquiries about your products and services. So, you can focus on developing your platform or service and growing your company.

Customer support agents call, text or email your clients and ask them questions about their experiences with you. They can also survey consumers for their opinions and suggestions.