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September 10, 2018 RTS admin
Call Centers in the United States

Bringing Jobs & Opportunity to Kensington

Rethink Staffing Commits to Philadelphia & Kensington, Bringing a Visionary Approach for a Fair Trade Outsourcing Center, and a Living Wage to the Region this Fall

Philadelphia, Pa. – September 11, 2018 – What if there was a way to bring back middle-class employment to America’s inner cities?

Entrepreneur Mike Dershowitz, a Philadelphia native, is committed to this vision, which was tested and proven by him in the Philippines, that in the developing world we must care about the welfare of our employees if we just want them to show up for work, because of their harsh daily living environments.

Nowhere is this more evident than in Philadelphia’s Kensington neighborhood, where daily headlines and video footage of crime, addiction, and poverty are grim reminders of the needs of our fellow citizens.

Dershowitz has committed to his vision with the establishment of Rethink Staffing, which is about to launch a major new initiative, bringing a Fair Trade Outsourcing Center to the Kensington neighborhood this fall.

Founded in 2015, Rethink Staffing is a mid-sized outsourcing company with over 300 employees in the Philippines, with headquarters in Philadelphia, and an office in Hungary. Though Rethink Staffing doesn’t carry the designation (and they are international), they function much like a B-Corp would in the United States.

“My vision for Rethink Staffing is that we seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners,” said Dershowitz, the CEO and Founder of Rethink Staffing. “This vision is what drives me every day.”

Rethink Staffing has produced superior results for their clients through lower daily absenteeism rate, lower annual attrition rate, greater productivity, and better quality of work.

The company’s commitment to the social and economic welfare of the agents in their employ is expressed through fair pay, safe work environments, capacity building, transparency, and accountability.

“For the clients using our labor system in the developing world, Rethink Staffing is often the lowest cost provider, and our EBITDA is about twice what other call centers, public and private, experience in our industry,” said Dershowitz.

“If it works in the developing world, why can’t it work in Philadelphia? The places may be far apart, but the Agents’ daily living conditions are not.”

Dershowitz noted the challenges in the developing world – high poverty rate, low educational achievement, language barriers, unsafe home environments, unsafe neighborhoods, poor access to living wage jobs, low access to healthcare – and acknowledges that the same challenges exist in Kensington.

“In our Philippines centers, 73 percent of Rethink Staffing agents earn greater than middle-class wages,” Dershowitz said.

“We will pay the living wage in the City of Philadelphia with a $12.20 an hour base salary,” said Dershowitz. “If we pay the living wage, we can provide a middle-class income to our agents. And at that wage rate, our all-in introductory hourly cost to Agents would be $19.50 per hour.

“At its core, an outsourcing company needs to have a domestic presence,” Dershowitz continued. “Some outsourcing companies are surviving by being purely domestic, many are mixed. My vision for Kensington is to take this economic philosophy that was developed for the Philippines first, and bring it here, and see if it can’t have the same impact on people’s lives. It’s pretty simple, but it can also be very powerful.”

Initially, the new Rethink Staffing Philadelphia Fair Trade Outsourcing Center will focus on non-profit organizations and build their client base from there.

This month, Rethink Staffing will open their 3,000 square-foot Philadelphia Fair Trade Call Center in MaKen Studios South, at 3401 I Street in the Kensington neighborhood. Rethink Staffing is partnering with Shift Capital, a real estate impact group focused on urban revitalization and the developer behind the MaKen Studios project. MaKen is “short” for “Made in Kensington.”

Dershowitz’s company is seeking to staff impact sourcing positions from local communities for financial, telecommunications, healthcare, and eCommerce services, as well as graphic design proof production, desktop and light server, recruitment process, and logistics operations support.

Individuals who possess or are willing to learn customer service and computer skills and who speak fluent English are highly sought.

Additional information about the new Rethink Staffing Philadelphia Fair Trade Outsourcing Center is available through their website at

Media Contact

Jim DeLorenzo
Jim DeLorenzo Public Relations
(215) 266-5943
[email protected]
[email protected]

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