Tag: outsourcing process

May 10, 2017 Claire Ponsaran Guide-to-Training-Onboarding-Outsourcing-Staff

To reduce friction, many businesses choose to outsource to the Philippines because of the country’s cultural similarities with Western nations and the Filipinos’ familiarity and ease in speaking English. Choosing to outsource offshore, however, poses several challenges to small and medium-sized businesses. One of those challenges that businesses face is creating a positive and engaging…

February 27, 2017 Claire Ponsaran Old School vs New School Series: From Low-Level Work to Knowledge-Based Work in Outsourcing

The business process outsourcing (BPO) industry has matured a lot. Global outsourcing now turns its focus to delivering knowledge-dependent services that require employees with the right training, experience, and credentials. Of course, hundreds of BPO companies that focus on delivering volume-based work will continue to prosper as the demand for low-cost customer service and tech support…

February 22, 2017 Claire Ponsaran 5 Questions to Ask Before Outsourcing to the Philippines

Outsourcing to the Philippines has a lot of misconceptions attached to it. The political rhetoric has been full of them. But, outsourcing may not be the first thing that SMBs think when they’re looking for ways to widen their margins without sacrificing the quality of work that their customers have been used to getting from…

December 6, 2016 Claire Ponsaran How the RTS Outsourcing Process Works INFOGRAPHIC

Here’s a “How It Works” infographic that shows you what to expect throughout the Rethink Staffing outsourcing process. You’ll see milestones from interview and screening of job candidates to full implementation and support. A dedicated account manager and the on-site operations manager will be there with you until the time when your outsourced workers reached…