Tag: Outsourcing

January 26, 2018 Claire Ponsaran Turning Next-Gen Telecom Services Outsourcing Into Strategic Business Advantage

Traditionally, call center agents are the be all end all provider of customer service. But, today that’s gradually changing because of technological advancements. These three emerging trends in telecom services outsourcing will never replace the need for human agents, but they can enhance the customer experience and hasten the process to find better and faster…